Morning Brief – 7:30 AM
The day starts early at Riley Heating & Cooling, where our team gathers for the morning briefing. After checking our daily weather forecast, we review the scheduled appointments and emergency calls that came in overnight. Coffee in hand, we inspect our fully-stocked service vehicles to ensure we have all necessary parts and tools for the day ahead.
First Call – 8:30 AM
Our first appointment involves a furnace replacement for an older home. These jobs require precision and attention to detail, as we need to:
• Safely remove the existing unit
• Prepare the area for the new installation
• Ensure proper ventilation
• Connect all components correctly
• Test system functionality
Midday – 12:30 PM
After completing the morning installation, we take a quick lunch break before heading to our afternoon appointments. The dispatcher calls with an urgent heater installation request from a family whose unit unexpectedly failed.
Afternoon – 2:00 PM
The emergency installation takes priority. Our team works efficiently to:
• Perform initial assessment
• Present options to the homeowner
• Complete necessary paperwork
• Begin installation process
• Conduct final testing
End of Day – 5:30 PM
Before heading back to headquarters, we ensure all installations are functioning properly and customers are satisfied with their new systems. We complete our service reports and prepare for tomorrow’s appointments.
Working at Riley Heating & Cooling means being part of a team dedicated to keeping homes comfortable year-round. Every day brings new challenges and opportunities to help our community stay warm in winter and cool in summer.
Quality Assurance
Before clocking out, we double-check that all installations meet our rigorous quality standards and safety protocols. Tomorrow will bring new service calls, but tonight we can rest knowing we’ve helped more families enjoy comfortable homes.